shipping & returns

We ship worldwide from our facility in Italy. As a European manufacturer, we deliver directly to customers in most markets  including many where US-manufactured night vision is subject to export restrictions. 

Don’t see your country? Email us at info@agstrategics.com — we can often find a solution, or point you to an authorised dealer in your region. All shipments travel with DHL Express, fully tracked, if you prefer an insured shipping please update us during the checkout in the notes. A tracking number is emailed automatically on dispatch. Transit times are estimated from the carrier and do not include time spent in customs clearance, which is outside our control.

Shipping costs

Shipping is calculated at checkout based on weight and destination. You’ll see the exact cost before you pay — there are no additional charges from us after checkout.

Duties and VAT

If you’re in the European Union

Private customers — Prices include VAT at the rate applicable to your country. Nothing further is due on delivery.
Businesses — Contact us to have a retailer account opened. We’ll require your VAT number to be validated in the EU VIES database. Once validated the VAT will be removed under the reverse charge mechanism.

If you’re outside the European Union

Your order is exported free of Italian VAT.
Important — import charges are payable on delivery.
We ship on DAP terms (Delivered At Place). This means import duties, local VAT and any carrier handling fee are not included in the price you pay us, and are collected from you by the carrier before the parcel is released. 
These charges are set by your country’s customs authority, not by us, and we cannot calculate or refund them.

Customers in the United States, please note: the $800 de minimis duty exemption has been suspended since August 2025, and remains suspended. This means all shipments into the US now attract import duties regardless of value, plus a customs processing fee charged by the carrier. Please factor this into your budget before ordering.

Refused deliveries. If a parcel is returned to us because import charges were not paid, we’ll refund the value of the goods less our outbound and return shipping costs. Please make sure you’re able to pay import charges before ordering.

Right of withdrawal (EU customers)

If you’re a consumer in the EU, you may withdraw from your order within 14 days of receiving it, without giving a reason. Notify us at info@agstrategics.com and return the goods within 14 days of that notification. Goods must be returned complete, in their original packaging and in resalable condition. Return shipping is at the customer’s expense.

We refund within 14 days of receiving the returned goods, using the original payment method.

Returns from outside the EU

We accept returns within 14 days of delivery under the same conditions. Return shipping and any customs charges on the return are the customer’s responsibility. Import duties you paid on the original delivery may be reclaimable from your customs authority — we’ll provide any documentation you need.